MHIA - Lodge a claim

Lodge a claim

Understanding the claim lodgement process
1. Tell us what happened, where and when.
2. Provide us with as much relevant information and documentation as you can.
3. Understand what you can expect when lodging your claim online.

Even if you're unsure of the amount of damage to your home, motorhome or car, you can still lodge a claim online. If the cost of repairs is less than your excess, you may opt to have the damage repaired yourself.

All of your information will be handled in accordance with our privacy policy. By continuing, you agree that you have read our Privacy Policy.

Insurance Policy Type*

Please select your policy type

First Name*

Please enter your first name

Surname*

Please enter your surname

Address (Postal)*

Please enter your postal address

Suburb*

Please enter your suburb

State*

Please select your state

Postcode*

Please enter your postcode

Phone Number*

Please enter a valid phone number, comprised of 10 digits, including area code e.g. 02

Email Address*

Invalid email address

Policy No#

Invalid Input

How should we contact you?*

EmailPhone Invalid Input

Would you like anyone else to act on your behalf?*

NoYes Please choose No or Yes

First Name*

Please enter your first name

Surname*

Please enter your surname

Phone Number*

Please enter a valid phone number, comprised of 10 digits, including area code e.g. 02

Email Address

Invalid email address

Was another vehicle involved?*

Please confirm if another vehicle was involved

Please complete the below details about the third party. We will also require you to complete your 'version of events' by downloading this form. Please complete this form and return it by email to claims@mhia.com.au.

Registration Number*

Please enter registration number

First Name*

Please enter your first name

Surname*

Please enter your surname

Address (Postal)*

Please enter your postal address

Suburb*

Please enter your suburb

State*

Please select your state

Postcode*

Please enter your postcode

Phone Number*

Please enter a valid phone number, comprised of 10 digits, including area code e.g. 02

Email Address

Invalid email address

Who is the Third Party insurer?*

Please select a valid Insurer

Policy No#

Invalid Input

Have you filed a police report?*

YesNo Please confirm if you have filed a police report.

Police report number*

Please advise the police report number

Date of Loss*

Please confirm the date of the incident

What type of loss or damage has occured?*

Please select the type of damage or loss that has occured

What is, and is not considered hail damage?
Not sure? Check out our hail claims information page to get a better understanding of what is. and isn't considered hail damage.

Can your vehicle be driven?*

Please confirm if the vehcile can be driven

Has your vehicle been towed?*

Please confirm if the vehicle has been towed.

Name of the tow company*

Please advise the name of the tow company

Phone number of the tow company*

Please advise the name of the tow company

Where is the vehicle currently located?*

Please advise the location.

Please arrange a tow truck to transport your vehicle to your nearest repairer. We will need the details of the tow company, including the location and phone number. Please email the details to claims@mhia.com.au.

Who was driving your vehicle at the time of the accident?*

Please advise the full name of the driver

Description of damage/accident*

Invalid Input

What was the location when the damage/accident occured?*

Invalid Input

Have you obtained a repair quote and taken photos of the damage?*

Please answer Yes or No.

Please note, you will need to obtain a quote for the repairs - You may still submit this claim and send these details at a later date. Once you have arranged a quote, please send it along with photos of all the damage to claims@mhia.com.au.

Please use the below file upload facility to attach any relevant documents or photos to your claim, for example a police report, photos of damage or a quote.

File Upload

The insurance is issued by MHIA a division of Argenta Underwriting Asia Pte Ltd a limited liability company incorporated in Singapore - ABN 23 608 570 716 AFSL #482725.

Underwritten by certain underwriters at Lloyd‘s and other insurers.

Advice provided is general. Before you buy a policy, you should consider the Product Disclosure Statement. MHIA abides by the General Insurance Code of Practice.